Shipping & Delivery

  • Online Orders:

For wholesale orders, all shipments are FOB our Miami, Florida warehouse. The following criteria applies:

    • All freight is paid by the customer unless expressed otherwise.
    • Wholesale Orders are expected to have 2-5 days of Handling Time.

For retail orders, all qualifying purchases over $100 will count towards free shipping. The following criteria applies:

    • Free shipping is only valid within the contiguous 48 states unless expressed otherwise.
    • Free shipping only applies for standard rates. Next Day or Express Shipping fees are paid by the customer.
    • Dula Trading offers delivery through USPS. Other options as FedEx, UPS are available upon request.
    • Retail Orders are expected to have 2-5 days of Handling Time.
  • Online and Pick-up:
    • Dula Trading offers local on-site pick-up for online and phone orders. Pick-up dates and times must be scheduled to allow time for adequate order preparation.
  • Local Orders:
    • Both wholesale and retails orders completed in our Miami, Florida location are pick-up, unless expressed otherwise.
    • Local delivery options are offered and handled on a case by case basis.
  • Other Considerations:
    • Original shipping charges are not refundable.
    • Shipping charges of returned product are the responsibility of the customer.
    • Dula Trading will match the shipping method and pay for shipping charges on replacement or product exchange.

 

  • Damaged Shipments:
    • Defective, Damaged, or Missing Merchandise Order must be reported within 72 hours of receipt for a Return Authorization.
    • If your shipment arrives damaged: You must notate the damage with the carrier’s delivery record in accordance with the carrier’s policy, save the merchandise in the original box and packing it arrived in and notify Kole Imports immediately to arrange for a carrier inspection and pick up of damaged merchandise.